Updated
Spinfyre Terms & Conditions
Who we are and what this agreement covers
Spinfyre is operated by Fortuna Games N.V., licensed and regulated by the Curaçao Gaming Control Commission (GCC). When you register an account, place a bet or claim an offer, you accept these Terms in full.
Read them carefully. They form a binding contract between you and us. Where a specific promotion carries its own rules, those rules apply alongside this page, and the more specific terms govern any conflict. We also ask that you review our Privacy Policy, which explains how we handle your personal data.
Fair play, prohibited conduct, dormancy and liability
Games must be played in good faith. Fraud, chargebacks, use of prohibited software or bots, exploiting software faults and any attempt to manipulate outcomes are strictly forbidden and may lead to confiscation of funds and account closure.
You may close your account at any time by contacting us. If an account shows no login activity for an extended period it may be treated as dormant, and an administrative fee may apply in line with our then-current policy; we will attempt to contact you first. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, for interruptions beyond our control, or for errors caused by equipment or connections we do not operate. If you feel your play is becoming a concern, our responsible gambling tools and the support resources listed below are there for you.
Bonuses and wagering
Our offers are optional. Claim one and its conditions become part of your agreement with us. Wagering requirements vary by promotion — commonly 30x to 45x on bonus funds and 35x to 40x on free-spin winnings, with lower multiples on sports offers.
Unless a promotion states otherwise, a default maximum bet of €5 applies while wagering is active, and game weighting determines how much each title contributes. Many slots count 100%, while table games, roulette, blackjack, baccarat, video poker and crush games may count 0%. Bonuses carry an expiry (often 10 days after activation). Cashback offers marked "no wagering" pay as real cash. Abuse of promotions — bonus hunting, collusion or irregular play patterns — allows us to void the bonus and any winnings derived from it.
Your account and the one-account rule
Each player may hold a single account. One person, one profile — duplicate accounts, shared accounts or accounts opened on behalf of someone else are not permitted.
Register with accurate, current details and keep them up to date. You are responsible for safeguarding your password and for all activity under your login. Tell us immediately if you suspect unauthorised use. We may merge or close duplicate registrations and void any bonus benefit obtained through them.
Complaints, governing licence and changes
Something wrong? Contact our support team first, available 24/7 by live chat and email through our contact page. We aim to resolve issues quickly and fairly. If you remain dissatisfied, you may escalate the matter to the Curaçao Gaming Control Commission as our regulator.
This agreement is governed by the licensing framework under which Fortuna Games N.V. operates. We may update these Terms from time to time to reflect legal, regulatory or operational changes. Material revisions will be posted here with a new effective date, and continued use of your account after publication confirms your acceptance.
Deposits, withdrawals and identity checks
We operate in EUR. The minimum deposit is €25. Funds must come from a payment source held in your own name; third-party payments are not accepted.
Before we release a withdrawal we may ask you to verify your identity, age, address and ownership of your payment methods. This Know Your Customer (KYC) process protects you and helps us meet our anti–money-laundering obligations. Approved crypto and e-wallet payouts are typically processed within 0–2 hours once verification is complete. We may request documents at any time and may hold a withdrawal until checks are satisfied.
Eligibility and jurisdiction
You must be at least 19 years old to open an account and play with us, and you must satisfy the minimum legal gambling age in your province of residence. Are you old enough? If not, do not register.
Access is permitted only from territories where online gaming is lawful and where we accept customers. You are responsible for confirming that your use of Spinfyre is legal where you live. We may refuse, suspend or close accounts held by anyone in a restricted jurisdiction, and we may withhold funds that were staked in breach of this clause.
Frequently Asked Questions
What is the minimum age to play at Spinfyre?
- You must be at least 19 and meet the legal gambling age in your province. Accounts linked to underage players are closed and funds may be withheld.
How long do withdrawals take?
- Once your KYC verification is complete, approved crypto and e-wallet withdrawals are usually processed within 0–2 hours.
Can I have more than one account?
- No. We operate a strict one-account rule. Duplicate accounts may be merged or closed and any bonus benefit gained through them can be voided.
Where can I get help with problem gambling in Canada?
- Canadian players can contact ConnexOntario at 1-866-531-2600, or visit responsiblegambling.org/for-the-public/problem-gambling-help/help-for-canadians/ for confidential support.
What happens if I don't log in for a long time?
- Your account may be classified as dormant. We will try to reach you first, and an administrative fee may apply under our current policy.