Spinfyre Privacy Policy

Spinfyre is operated by Fortuna Games N.V., the data controller responsible for the personal information processed through this site. We hold a licence issued by the Curaçao Gaming Control Commission (GCC), and we handle your data in line with that licence and applicable data-protection law.

This policy explains what we gather, why, and what you can do about it. Read it alongside our Terms and Conditions. Questions? Reach us through our support channels at any time.

We retain personal data for as long as your account is active and for the period afterward that our licence and anti-money-laundering rules demand. In practice, transaction and verification records are held for several years after your last activity. When no legal or operational reason remains, we delete or anonymise the data. Self-exclusion requests are kept for as long as needed to honour them.

You have real control over your information. You can request access to the data we hold, ask us to correct mistakes, request erasure where no legal duty requires us to keep it, receive a copy in a portable format, object to processing based on legitimate interests, and restrict certain uses.

To exercise any of these, contact us through our support team. We respond within the timeframes set by law and may ask you to confirm your identity first. If you are not satisfied with our response, you may complain to the relevant data-protection authority in the jurisdiction governing our licence.

We also use cookies and similar technologies for essential functions, analytics and preferences. The table below summarises the categories.

Gambling should stay fun. If it stops feeling that way, our responsible gambling tools can help, and Canadian players can reach ConnexOntario on 1-866-531-2600 or visit responsiblegambling.org.

Processing personal data requires a lawful reason. We depend on several, depending on the purpose.

Contract: running your account, taking deposits and paying out winnings all flow from our agreement with you. Legal obligation: age checks, KYC, anti-money-laundering and record-keeping are required by our licence and by law. Legitimate interests: fraud prevention, platform security and service improvement rest here, balanced against your rights. Consent: optional marketing and certain cookies happen only when you agree. Withdraw that consent whenever you like.

We never sell your personal data. We do share it with carefully chosen partners who help us operate, and only to the extent each role demands.

• Payment and KYC providers process your transactions and verify your identity.
• Game studios such as Pragmatic Play, Evolution, Hacksaw Gaming and NetEnt receive the data needed to deliver gameplay.
• Analytics and anti-fraud services help us keep the platform stable and secure.
• Regulators and authorities receive information when law or our licence requires disclosure.

Where a partner sits outside your region, we put appropriate safeguards in place before any transfer.

We only ask for what we need to run a licensed gambling service. The categories below cover the bulk of it.

• Identity and account details — your name, date of birth, nationality and login credentials. We use these to open your account, confirm you are 19 or older, and keep it secure.
• Verification documents — ID, proof of address and, where required, proof of payment source. These satisfy our know-your-customer (KYC) and anti-money-laundering duties.
• Financial data — deposits, withdrawals, bonus activity and payment method details. Our minimum deposit is €25, and this data lets us process transactions and detect fraud.
• Gameplay and device data — bets placed, sessions, IP address, browser and device identifiers. We rely on these for responsible-gambling monitoring and site security.
• Communications — live chat logs and emails you send us, kept so we can resolve your queries and improve support.