Updated
Playing Responsibly at Spinfyre
Why this matters to us
Gambling should feel like entertainment. The moment it stops being fun, something needs to change.
We built Spinfyre for players who want a good time, not a problem. That is why we take player protection seriously and give you practical tools to manage how you play. Operated by Fortuna Games N.V. and licensed by the Curaçao Gaming Control Commission (GCC), we are committed to keeping play fair and safe. If you ever feel the balance tipping, the controls described on this page are yours to use.
You must be 19 or older
Our services are strictly for adults. In Canada the legal gambling age varies by province, so you must be at least 19 (or the minimum age where you live) to hold an account with us.
We verify identity as part of our checks, and any account found to belong to a minor will be closed with funds handled accordingly. Keep your login details private. If children share your device, please use parental-control software to block access.
The tools we give you
Control starts with a few clicks in your account settings. Set them before you play, not after.
| Tool | What it does |
|---|---|
| Deposit limits | Cap how much you can add daily, weekly or monthly. |
| Loss limits | Set a ceiling on net losses over a chosen period. |
| Session limits | Decide how long a single session can run. |
| Reality checks | Receive on-screen reminders of time and spend. |
| Cooling-off | Take a short break — from a day to several weeks. |
| Self-exclusion | Lock yourself out for a longer fixed period or permanently. |
Need help applying any of these? Our team is available 24/7 via live chat and email — just reach out through contact us and we will set them up with you.
Warning signs to watch for
Problem gambling rarely announces itself. It creeps in quietly, often disguised as a run of bad luck.
Ask yourself whether any of these feel familiar: chasing losses with bigger bets; borrowing money or selling things to fund play; gambling to escape stress or low mood; lying to family about time or money spent; neglecting work, sleep or relationships. Do you feel irritable when you try to stop? That single answer can tell you a lot.
A quick self-check
Take thirty seconds and answer honestly. Have you spent more than you planned this month? Have you tried to cut back and failed? Do thoughts of gambling interrupt your day? Have you hidden your play from someone close to you?
One yes is worth a pause. Two or more suggests it may be time to set a limit, take a cooling-off break, or speak to a professional. There is no shame in slowing down — only sense.
Help for players in Canada
Support is free, confidential and available whenever you need it. You do not have to wait until things feel serious.
In Ontario, call ConnexOntario at 1-866-531-2600 for 24/7 advice and referrals. Across the country, the Responsible Gambling Council maintains a directory of provincial services at responsiblegambling.org. You can also review how we handle your information in our privacy policy.
Frequently Asked Questions
How do I set a deposit limit?
- Open your account settings and choose a daily, weekly or monthly deposit cap. The limit applies right away. Reductions take effect immediately, while increases carry a short delay before they activate.
What is the difference between cooling-off and self-exclusion?
- Cooling-off is a short break, typically from one day to a few weeks, after which your account reopens automatically. Self-exclusion is a longer or permanent lockout that we will not reverse early.
Can I exclude myself permanently?
- Yes. You can request permanent self-exclusion through your settings or by contacting our support team, and we will close access to your account accordingly.
Will setting limits affect my withdrawals?
- No. Limits only control deposits, losses and session length. You can withdraw available funds at any time, with crypto and e-wallet payouts usually processed within 0–2 hours.
Is there a minimum age to play?
- Yes. You must be at least 19, or the legal gambling age in your province, to open and use a Spinfyre account.