Get in Touch With Spinfyre

Have a question? We're here around the clock. You can reach us through two channels: live chat and email, both staffed 24/7.

Live chat is the quickest route for account access, deposits or an urgent withdrawal query. Open the chat window from any page and a member of our team will pick up. For anything that needs documents or a longer explanation, email works best. We read every message and reply in the order received.

A little detail saves a lot of back-and-forth. When you write to us, please include the email address registered to your account, a clear description of the issue, and the date and time it happened.

Did an error message appear? Tell us the exact wording, or attach a screenshot. For payment questions, add the transaction amount and method. Never send us your full password. We will never ask for it, and we never need it to help you.

If something hasn't gone right, tell us first. Contact support with the facts and your account email, and we'll investigate and respond. Most matters are resolved at this stage.

Not satisfied with the outcome? Ask for your complaint to be escalated to a senior team member, and reference any prior ticket number. If we can't reach agreement, you may refer the matter to our regulator, the Curaçao Gaming Control Commission (GCC), which oversees Fortuna Games N.V. Please review our Terms & Conditions before filing.

Gambling should stay fun. If it stops feeling that way, our support team can help you set deposit limits, take a break, or self-exclude.

Players in Canada can also contact ConnexOntario free on 1-866-531-2600, or find help at responsiblegambling.org. You must be 19 or older to hold an account. More on our tools is available via Responsible Gambling.

As a licensed operator, we verify every player before major withdrawals. This protects your funds and keeps the platform compliant.

If we request documents, you'll typically be asked for photo ID, proof of address and, where a card was used, proof of payment. Upload clear, full-page images. Verification is usually quick once the correct files arrive, and withdrawals to crypto and e-wallets then process within 0–2 hours. Our minimum deposit is €25. For how we handle your documents, see our Privacy Policy.